Working Through Interpersonal Resistance with Bill Sanders

People do not always get along. And often, there is a lot of resistance to introducing change. However, if we can get people on board with our vision we can accomplish things greater than we ever thought possible. We are going to be listening to process innovation expert, Bill Sanders who talks about how to get the most out of your team in the face of innovation and change. He gives his solution to how to work with those who are resistant to change.

"The first piece is asking the right questions, and the second piece is having empathy for where people are. If you can put yourself in their shoes, and feel the pressure that they are under to produce, the pain that they are under relative to the systems they are trying to work with, and ask questions from that perspective, you will get a lot better response. I do not believe that people fear change. They fear the unknown. They fear what they are going to loose. People spend about 9 billion dollars a year in the U.S. on lottery tickets trying to change everything about their life in one swoop. Their perspective is that is what is going to benefit me regardless of the change involved. So, if you can show people the benefit of what you are bringing, that gets you a test".